We are committed to ensuring that your purchases arrive quickly and safely, wherever you are. We use reliable couriers such as TNT, FEDEX, and UPS to provide timely and trackable shipping. Whether you're in Italy or elsewhere in Europe, we handle your order with the utmost care and keep you constantly updated on its status.
Fast shipping, real-time tracking, and a customer service team always ready to help: we want your shopping experience to be easy and worry-free.
Shipping costs for Europe vary depending on the destination country:
All shipments are made with FedEx and are fully trackable.
Delivery times are 2–4 working days for all European countries.
After order confirmation, you will receive an email with the tracking link. For any questions or clarifications, our customer service team is always available to help.
Shipping within Italy costs €6.90, but it is free for orders over €49.00. We use TNT and FEDEX couriers to ensure fast and secure delivery.
Estimated delivery times vary depending on the destination:
We send regular updates on your order status via email. You can track the shipment directly from Order Management or through a link that will be sent to you by email.
Yes, you will receive email updates for every stage of your order, including any status changes and shipping confirmation. If you chose cash on delivery, you will also receive an SMS on the delivery day to inform you of the package's arrival.
Yes, you can request an address change through our ticket system or directly on the TNT and FEDEX portals.
If you are not home at the time of delivery, the courier will make a second attempt the following day. You can also choose to reschedule the delivery or provide an alternative address by contacting our customer service or the courier directly.
We do not offer in-store pickup for orders, but you are always welcome to visit our store to purchase any items you’ve seen online. The available sizes and colors on the website are synchronized in real time with our in-store inventory. You can also use your wishlist and show it directly in-store to make your shopping even easier!
If your order is delayed, please contact our customer service for updates and assistance. If the tracking shows an issue with the shipment, our team will provide immediate support.
If your order is lost or if you receive a damaged package, please contact our customer service as soon as possible. We are here to assist you and resolve the issue promptly.
