Secure Payments and Refund Methods
Below you’ll find answers to the most frequently asked questions about the payment methods accepted by Strabello®, the available options to complete your purchases securely, and the refund procedures. These FAQs will help you choose the payment solution that best suits your needs.
We accept various payment methods to offer maximum flexibility and security.
Can I pay with a credit/debit card?
Yes, we accept credit and debit card payments via Stripe, a secure payment platform that also supports Google Pay, Apple Pay, and Link. Stripe protects transactions with advanced security protocols, allowing fast and secure payments.
Are digital payments like PayPal and Klarna accepted?
Yes, you can pay with PayPal and Klarna. PayPal is a secure and reliable digital payment service that also allows for installment payments in some cases. Klarna, similar to PayPal, offers the option to pay in installments or defer payments, enabling a flexible shopping experience.
3 interest-free installments.
Split the cost of your purchase into 3 interest-free installments, charged to your card every 30 days.
At the time of payment
Select the option to pay in 3 interest-free installments and enter your debit or credit card details. The process is as simple as paying with any card.
When the order is shipped
Once we receive confirmation that your order has been shipped by the merchant, we’ll charge the first installment to your card. You’ll receive a notification once the payment is processed.
Every 30 days
The remaining charges will be automatically applied to your card every 30 days until the full amount is paid off. We’ll notify you before each payment.
Still have questions? Visit the Klarna support website
With PayPal, you can pay for your purchases on Strabello® quickly and securely. You won’t need to share your financial details with us: just log into your PayPal account to complete the payment in a few clicks. Thanks to PayPal Purchase Protection, you can shop with total peace of mind.
How to pay with PayPal
You can choose from 3 options:
- From the product page, select the size and color and click the PayPal button. You will be redirected to the PayPal website to complete your order and payment.
- From the product page, select the size and color and click the Pay in 3 installments button. You will be redirected to the PayPal website to complete your order and pay in 3 monthly installments.
- From the product page, select the size and color and click Add to Cart. Go to the cart and at the Payment Method step choose PayPal. You will be redirected to the PayPal website to complete your order and payment.
PayPal Account
Already have a PayPal account?
Use your PayPal account to shop with us without sharing your credit card or banking details.
Secure Payment
Paying with PayPal is absolutely safe.
Your credit card or bank account number is encrypted and not shared with the seller.
The Strabello platform is extremely secure thanks to top-level SSL encryption systems.
Don’t have PayPal?
If you don’t have a PayPal account yet, you can still use this payment method.
PayPal will ask you to use your credit card, ensuring the highest security with its systems.
Later, PayPal will offer you the option to create an account.
Your payment details will not be shared with the seller.
For more information about PayPal click here
Refund
If you return an item, the amount will be refunded to your PayPal account.
Using your credit card on Strabello® is simple and secure. We protect every transaction with advanced encryption technologies, ensuring your data is always safe. We accept major credit cards, and your payments are handled with care to offer you complete peace of mind during every purchase.
How to pay with a credit card
From the product page, select size and color, click Add to Cart, go to the cart and at the Payment Method step choose Credit Card, click Next and proceed with your order. Enter your card details and click Complete Payment.
Fast payment
Paying with a credit card is fast and secure.
Credit cards
We accept all payments made with enabled cards from major networks (Visa, Mastercard, Maestro, Diners, JCB, American Express).
No additional fees
Paying by credit card incurs no additional fees. Fees = €0.00.
Security
Paying by credit card on Strabello is extremely secure. Your credit card details are not shared with Strabello; the transaction is processed through Stripe’s secure systems.
Security code on your smartphone
To complete your payment, make sure to have your credit card and the security code ready if required.
Refund
In case of a return with refund, we will credit the amount back to your credit card.
Strabello® is committed to ensuring the highest level of transaction security. Payment data is handled exclusively through secure platforms such as Stripe, PayPal, and Klarna, and is never stored on our website. These platforms use advanced encryption protocols, such as SSL (Secure Socket Layer) and tokenization, to protect your sensitive information and ensure it is not accessible to third parties. Every transaction is safeguarded with strict security measures to guarantee a reliable and secure shopping experience.
Is it possible to choose installment payment with Klarna?
Yes, you can use Klarna for installment payments, as well as PayPal.
What are the requirements to access installment payments?
The installment requirements are determined directly by Klarna and PayPal.
How long does it take to process a refund?
Refunds are processed within 14 days of receiving the return.
What method will be used for the refund?
- The refund will be issued to the same payment method used for the purchase.
Can I receive a store credit instead of a cash refund?
Yes, by choosing store credit, the return will be free of charge.
Will payment processing fees be withheld?
Yes, any fees applied by the payment services will not be refunded.
How long does it take to refund a canceled order?
The refund for a canceled order is processed within 2 days.
How are saved payment details managed and protected?
Payment information is managed and protected by Stripe, PayPal, and Klarna. Strabello® does not store any payment data directly on the website.